Shipping Policy

Last Updated: September 2026

At Generacjo, we aim to provide a simple and reliable delivery experience for every order. This Shipping Policy explains our delivery process, estimated timeframes, and shipping arrangements.

1. Where We Deliver

We currently deliver to addresses within the United States.

Please make sure your shipping address is complete and accurate when placing your order.

2. Shipping Cost

Standard Shipping: Free

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

3. Processing & Handling Time

Orders are normally processed and prepared for shipment within:

1–2 business days

Orders are processed Monday to Friday, excluding applicable holidays.

4. Transit Time

Once your order has been dispatched, the estimated delivery transit time is:

3–5 business days

The typical estimated timeframe from order placement to delivery is approximately 4–7 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, holidays, or other unexpected disruptions.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where available.

Tracking information may take 24–48 hours to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you need to change your shipping address, please contact us as soon as possible after placing your order. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with:

• Full name

• Order number

• Delivery address

• Tracking information, if available

If an order cannot be shipped within the promised timeframe, applicable shipping-delay and refund procedures will apply.

8. Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide your order number together with clear photographs of the item and packaging.

This information will help us investigate the issue and determine the appropriate resolution.

9. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Any applicable statutory rights remain unaffected by this policy.

10. Contact Us

Generacjo
📍 1671 5th St, Clovis, CA 93611, United States
✆ 559-286-8810
✉ adamjuangeneracjo@outlook.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed